CVE-2024-57727 · netVigilance record NV25-0032
SimpleHelp Path Traversal
past due ransomware
What to do
Apply mitigations per vendor instructions or discontinue use of the product if mitigations are unavailable.
CISA deadline 2025-03-06 · passed 1 year 6 months ago · applies to US federal civilian agencies; used elsewhere as a reference SLA
What happened
SimpleHelp remote support software contains multiple path traversal vulnerabilities that allow unauthenticated remote attackers to download arbitrary files from the SimpleHelp host via crafted HTTP requests. These files may include server configuration files and hashed user passwords.
Who is affected
SimpleHelp SimpleHelp. Affected version ranges are listed in the vendor advisory and the NVD entry linked under Sources.
Weakness class: CWE-22.
Timeline
- Added to CISA KEVExploitation in the wild confirmed by CISA
- CISA remediation deadlinepassed 1 year 6 months ago
Sources
- NVD entry for CVE-2024-57727 nvd.nist.gov/vuln/detail/CVE-2024-57727
- CISA Known Exploited Vulnerabilities catalog www.cisa.gov/known-exploited-vulnerabilities-catalog
- simple-help.com simple-help.com/kb---security-vulnerabilities-01-2025
- cisa.gov www.cisa.gov/news-events/cybersecurity-advisories/aa25-163a
- nvd.nist.gov nvd.nist.gov/vuln/detail/CVE-2024-57727