netVigilance Vulnerability intelligence since 2004

Archived document Original netVigilance advisory, published June 27 2007. Preserved as published — the advisory text and version numbers are unchanged; it is shown here converted from the original HTML page.

advisory0031 · CVE-2007-2801 · published 2007-06-27

eTicket version 1.5.5 XSS Attack Vulnerability

archived risk: medium

Current status

This advisory describes a vulnerability from 2007. It is not in the CISA Known Exploited Vulnerabilities catalog and there is no active remediation deadline. The page is kept online because other security databases link to it.

CVE reference CVE-2007-2801
In KEV catalog no
Affected software eTicket version 1.5.5 (new version 1.5.5.1 is also vulnerable)
Captured from netvigilance.com

Original document

Reproduced as it was published, including the advisory numbering, scoring and the disclosure timeline used at the time.

converted from html as published 2007-06-27
Description:

eTicket is an electronic (open source) support ticket system based on osTicket, that can receive tickets via email (pop3 or pipe) and a web-based form, as well as manage them using a web interface.

Successful exploitation requires PHP register_globals set to On.

External References:
Mitre CVE: CVE-2007-2801
NVD NIST: CVE-2007-2801
OSVDB: 34786

Summary:
eTicket is an electronic (open source) support ticket system based on osTicket.
Security problem in the product allows attackers to conduct XSS attacks.

Release Date:
June 27 2007

Severity:
Risk: Medium

CVSS Metrics:
Access Vector: Remote
Access Complexity: High
Authentication: Not-required
Confidentiality Impact: Partial
Integrity Impact: Partial
Availability Impact: Partial
Impact Bias: Normal
CVSS Base Score: 5.6

Target Distribution on Internet: Low

Exploitability: Functional Exploit
Remediation Level: Workaround
Report Confidence: Confirmed

Vulnerability Impact: Attack
Host Impact: XSS Attack

SecureScout Testcase ID:
TC 17961

Vulnerable Systems:
eTicket version 1.5.5 (new version 1.5.5.1 is also vulnerable)

Vulnerability Type:
XSS (Cross-Site Scripting) to force a web-site to display malicious contents to the target, by sending a specially crafted request to the web-site. The vulnerable web-site is not the target of attack but is used as a tool for the hacker in the attack of the victim.

Vendor:
HM2K

Vendor Status:
HM 2K from eTicket got the Draft advisory on 21 May 2007 and got extensive support in how to fix the security problems on 23 May 2007 and 28 May 2007.
In HM 2K's own words HM 2K "lost interest" and HM 2K "seriously found it too difficult to orchestrate what you [netVigilance] were asking from me [HM 2K], so I just did what I thought was best.". netVigilance's tests show that version 1.5.5.1 is also vulnerable. There currently is no official fix for this advisory.

Workaround:
In the php.ini file set register_globals = Off.

Example:

REQUEST:
http://[TARGET]/[PRODUCT FOLDER]/open.php?err=<script>alert(document.cookie)</script> OR http://[TARGET]/[PRODUCT FOLDER]/open.php?warn=<script>alert(document.cookie)</script>

REPLY:
Will execute <script>alert(document.cookie)</script>

Credits:
Jesper Jurcenoks
Co-founder netVigilance, Inc
www.netvigilance.com
Original URL: /advisory0031.html · preserved at the same address

Why this page still exists

Advisories published between 2004 and 2015 are referenced by vulnerability databases, academic papers and mailing list archives. Removing them would break those references, so every advisory keeps its original address and its original text. Nothing on this page has been rewritten to match current practice.